At Xelvariton, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and unworn
  • Be in their original condition
  • Include the original packaging and accessories
  • Not show signs of damage caused by misuse

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Clearance or final sale items
  • Personalized or customized products
  • Products damaged through improper use by the customer

Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Include your order number and reason for the return.
  3. If your return is approved, we will provide return instructions.
  4. Ship the item using a trackable shipping method whenever possible.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Exchanges

We replace items only if they arrive defective, damaged, or if you received the wrong product. Please contact us as soon as possible after receiving your order.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging so we can resolve the issue promptly.

Return Shipping

Unless the return is due to our error (such as receiving an incorrect or defective item), customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the return process.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: help@xelvariton.store.